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As a small, family run, independent property, we ask for your understanding in respecting our cancellation, change and no-show policy

 

prices are in US dollars.

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A non-refundable deposit of 1 night is required at time of reservation . 

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Balance is due 14 days prior to the arrival during the regular season .

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Balance is 30 days prior to the arrival during the Holidays ( Christmas, New Year, Semana Santa )

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Balance is due 30 days  prior to the arrival for groups

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Single Room Reservations:

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If the reservation is cancelled 14 days or less before the arrival then a charge equal to the full reservation amount will be made.

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If the reservation is cancelled 15 - 30 days before arrival then a charge equal to the first 2 nights of the stay will be made.

If the reservation is cancelled 31 or more days before arrival then a charge equal to the first 1 night ( non refundable deposit ) of the stay will be made.

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Should the unexpected occur and you have to cancel your reservation, we will, as a courtesy, attempt to rebook your room.

The rebooked amount will be credited to your future stay.

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Groups ( 4 rooms and more ) Reservations:

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If the reservation is cancelled 30 days or less before the arrival then a charge equal to the full reservation amount will be made.

If the reservation is cancelled 31 or more days before arrival then a charge equal to the first night ( non refundable deposit ) of the stay will be made.
 

Should the unexpected occur and you have to cancel your reservation, we will, as a courtesy, attempt to rebook your room.

The rebooked amount will be credited to your future stay.

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Holidays ( Christmas, New Year, Semana Santa ) -

If the reservation is cancelled 30 days or less before the arrival then a charge equal to the full reservation amount will be made.

If the reservation is cancelled 31 or more days before arrival then a charge equal to the first night ( non refundable deposit ) of the stay will be made.

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Should the unexpected occur and you have to cancel your reservation, we will, as a courtesy, attempt to rebook your room.

The rebooked amount will be credited to your future stay.

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Changes to  Reservations made under special pricing ( long term, early birds etc ) will lose the discounts offered if reservation is reduced. 

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If your travel plans changed, to avoid losing your payments, subletting to another party is allowed with permission from Hacienda la Rusa. 

 

In case of no-show, the total cost of the reservation is charged.

 

There are no refunds for late arrivals and early terminations.

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Please, get Travel Insurance to cover all potential loses. 

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Arrival = Check-in: 4 pm, earlier check-in is subject to availability

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Departure = Check-out: 12 pm, later check-out is subject to availability

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We will do our best to make sure your needs are met and you are comfortable. If we cannot accommodate your request for an earlier check-in or late check-out, we will store your luggage and you can use all common grounds, kitchen, bathroom and shower, gardens and swimming pools.

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Our gates are always closed, for your comfort and privacy, only registered guests can enter the property.

 

The gates code will be sent to you prior to arrival.

 

 

Pets:

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We accept your well behaved pets in rooms: Diana, Daisy, Frida, Bella, Betsey, Blanca.

No extra cost.

 

rules :

 

- please do not leave your pets alone in the room

- please always keep your pet on a leash

- please do not allow excessive barking

- if your pets go to the bathroom on the villa grounds, please clean up after them

- please do not allow your pets to enter the pools

- please, use pet bathing station and pet towels after the beach

 

Our pets:

We have pets and we have an animal shelter that is 10 minutes from Hacienda la Rusa. We are the best place for guests who love nature and animals, if you don't like animals, there are many other places to rent in our area.

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Smoke:

Please smoke on the beach or ONLY in a designated smoking area in the garden on the terrace above. We are a perfect place to quit smoking! A cleaning fee of $ 5000 pesos will be charged for smoking in or around the rooms.

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COVID - 19

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Hacienda la Rusa always strives for the highest standards of cleanliness and safety. Even before Covid, we cleaned and disinfected everything and we will continue to incorporate the evolving best practices to mitigate the spread of Covid - 19 and protect our guests, staff and our village.